Privacy Policy

1. Who We Are

SAR – Sarajevo Airport Car Rental is operated by Experience Logistic Dozivi Podrsku d.o.o., a company based in Sarajevo, Bosnia & Herzegovina. We are the data controller for the personal data collected through this website.

2. What Data We Collect

We collect personal data that you provide to us directly, including:

• Name, email address and phone number (for bookings and enquiries)
• Company name (optional, for business rentals)
• Booking details (dates, vehicle, location preferences)
• Technical data (IP address, browser type, pages visited) via cookies

3. How We Use Your Data

We use your personal data to:

• Process and manage your vehicle rental bookings
• Respond to your enquiries and provide customer support
• Improve our website and services (analytics)
• Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the basis of: (a) the performance of a contract (your booking); (b) your consent (for optional cookies); and (c) our legitimate interests (to operate and improve our business).

5. Data Sharing

We do not sell your personal data. We may share it with our service providers (such as Supabase for data storage) who process it on our behalf under strict data processing agreements.

6. Data Retention

We retain booking data for a period of 3 years to comply with legal obligations. Contact enquiry data is retained for 12 months.

7. Your Rights

Under applicable data protection law, you have the right to access, correct, erase, or restrict the processing of your personal data. To exercise these rights, please contact us at the details below.

8. Cookies

We use cookies as described in our Cookie Policy. You can manage your cookie preferences at any time via the cookie settings in the footer.

9. Contact

For any privacy-related enquiries, please contact: sarajevoairportrentacar@gmail.com